FAQs

Q: What does "Ovelanya" mean?
A: Our name reflects our core mission and respect for the environment. It signifies our commitment to creating a sustainable future and offering products that allow you to "walk gently on the Earth."

Q: Where is Ovelanya based?
A: We are a proud small business based in Naperville, Illinois, United States. Our fulfillment center is located at 1620 Normandy Circle.

Orders & Shipping

Q: How long will it take to receive my order?
A: Please allow 1-2 business days for us to process and prepare your order. Once shipped, delivery times are as follows:

• United States: 5 to 8 business days with our Economy Shipping.

Q: What are my shipping options and costs?
A: We currently ship within the United States.

• Orders over $50: Enjoy FREE Economy Shipping.

• Orders under $50: Economy Shipping is a flat rate of $4.99.

Q: Do you ship internationally?
A: Not at this time. We currently only ship to addresses within the United States.

Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with your tracking number and a link to follow your package's journey.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy from the date you receive your item. Items must be unworn, in original condition, and have all tags attached. Please see our full Return and Refund Policy for details.

Q: How do I start a return?
A: To initiate a return, please email us at help@ovelanya.com with your order number. We will provide you with a free return shipping label and instructions.

Q: How long does it take to process a refund?
A: Once we receive your returned item, our team will inspect it. Refunds are typically processed within 14 days of us receiving the return. You will receive an email confirmation once the refund has been issued.

Q: Are there any restocking fees?
A: No! We do not charge any restocking fees for returns.

Q: Do you offer exchanges?
A: To get you the correct size or product as quickly as possible, we recommend placing a new order and returning the original item for a refund.

Products & Sizing

Q: What makes Ovelanya products sustainable?
A: We are committed to sustainability through:

• Using recycled and eco-friendly materials.

• Partnering with ethical manufacturers.

• Designing for durability and longevity to combat fast fashion.

• Using sustainable packaging.

Q: How do I choose the right size?
A: Each product page has a detailed size chart. Please refer to these measurements for the best fit. If you're between sizes, we recommend sizing up.

Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal.

Q: Is my payment information secure?
A: Absolutely. Our store uses SSL encryption and secure checkout systems to ensure your personal and payment information is always protected.

Contact & Support

Q: What's the best way to contact customer service?
A: The fastest way to get help is via email at help@ovelanya.com. You can also call us at +1 (213) 555-5405 (Mon-Fri, 9 AM-5 PM CST). For quick answers, try our website's chatbot.

Q: What information should I include when I email?
A: Please include your name, order number, and a detailed description of your question or issue so we can assist you quickly.